Your Appointment
When you book an appointment with us, we reserve dedicated time specifically for your care. That time, together with our clinical team, surgery and equipment, is set aside exclusively for you.
Because many of our appointments are in high demand, another patient may have to wait several days or even weeks for an available appointment. If an appointment is cancelled at short notice or missed altogether, it is often impossible for us to offer that time to someone else.
We understand that unexpected events do happen. However, to help us provide the best possible service to all our patients, we kindly ask that you give us as much notice as possible if you need to change or cancel your appointment.
Deposits
For certain appointments, we may ask you to pay a deposit when booking.
A deposit confirms your appointment and your commitment to attend. It also allows us to reserve the necessary clinical time, staff and any laboratory work required for your treatment.
Larger deposits may be requested for:
- Longer appointments
- Complex treatment
- Implant treatment
- Cosmetic procedures
- Treatments involving customised laboratory work
Any deposit paid will be deducted from the cost of your treatment.
Cancelling or Rearranging an Appointment
If you need to cancel or rearrange your appointment, please let us know as soon as possible.
We ask for a minimum of two clear working days’ notice before your appointment.
Please note:
- Working days do not include weekends or Bank Holidays.
- The two-day notice period must fall entirely within our normal working days.
If sufficient notice is given:
- No cancellation charge will apply.
- Any deposit can either be refunded (on request) or left on your account and used towards future treatment
Late Cancellations and Missed Appointments
If you cancel with less than two clear working days’ notice, or fail to attend your appointment, we reserve the right to:
- Retain all or part of any deposit paid.
- Apply a missed appointment or late cancellation charge.
- Request payment of any outstanding cancellation charges before further appointments are booked.
- Request deposits for future appointments.
Repeated missed appointments or late cancellations may result in us reviewing whether we are able to continue providing treatment.
Appointment Reminders
As a courtesy, we normally send appointment reminders by text message , email, text message and/or telephone.
While we make every effort to send these reminders, delivery cannot be guaranteed, as it depends on third-party telephone networks, mobile providers, email providers and your own device settings.
For this reason, appointment reminders should be regarded as a helpful courtesy only and not relied upon as your sole reminder. Patients remain responsible for attending appointments at the agreed date and time, regardless of whether a reminder has been received.
Our Commitment to You
Just as we ask you to respect the time reserved for your appointment, we are committed to respecting yours.
We aim to run our clinics as punctually as possible and will always endeavour to keep any delays to an absolute minimum. If we ever need to rearrange your appointment due to unforeseen circumstances, we will contact you as soon as possible and offer the earliest suitable alternative.